Purchase related questions:
- Q1: What license size do I need to buy?
A1:
- Personal License: Can't use in commercial environment; Allow one installation per license.
- Commercial License: Allow user use in commercial environment; Allow one installation per license.
- Site License: Allow user use in commercial environment; Allow unlimited installations in one location of a company.
- Q2: What happens after I purchase NGS MSN Sniffer?
A2: After you pay you will instantly receive your registration code. Delivery is performed via email.
- Q3: Is there any hidden fees?
A3: There is only one flat fee that you pay once and own the license for the product forever. There is no need to pay for tech support, etc.
- Q4: Do I get technical support with my purchase?
A4: As a registered user you get high priority product life time free technical support via email. Please feel free to contact us with any questions regarding our products.
- Q5: How about the version upgrades?
A5: We work on improving our software constantly. Product updates and fixes are available quite often. Registered users get all version upgrades for free during One year since purchase. We will email you upgrade information as soon as next version is released.
- Q6: Is it safe to order online?
A6: Swreg (who is the e-commerce partner for NGS Software) has an order process that is protected via a secure connection so that the data sent to the recipient can only be read by the recipient. Important information such as credit card numbers, addresses, etc. is sent to the recipient securely via the Internet.
- Q7: Can I get a refund if I am not satisfied?
A7: Our products are provided as trial versions for download directly from our site. Use these 'try-before-you-buy' versions to ensure that they are compatible with your computer systems and satisfy all of your requirements before purchasing the full version.
All sales are final. Once the registration details and download instructions have been issued, they cannot be cancelled. Exceptions to the refund policy are handled on a case-by-case basis and only granted when emergency or extenuating circumstances exist within the first 30 days of purchase.
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